Shipping policy

Shipping & delivery

Last updated: October 19, 2026.

Destinations and charges

We accept orders for destinations offered at checkout. Available shipping services and charges are displayed before payment. If checkout does not offer delivery to your address, contact info@elelshop.com before ordering.

Delivery timing

Delivery timing depends on the destination, product availability and carrier service. Any estimate displayed at checkout is an estimate, not a guaranteed arrival date. If no estimate is displayed, contact us before ordering for the current expected dispatch and transit time. We do not advertise an unverified fixed delivery window.

Order updates

We will email your order confirmation. When tracking is available, we will send it after dispatch. Items in a multi-item order may arrive separately; contact us if you need to confirm that a set has shipped in full.

Address changes and delivery issues

Check your address carefully before paying. Contact us as soon as possible to request a correction; changes may not be possible after dispatch. If your parcel is delayed, lost, damaged or marked delivered but not received, email us with your order number so we can investigate with the carrier. We do not treat a tracking scan alone as removing your statutory rights.

Customs and import charges

For cross-border deliveries, customs procedures may affect delivery time. Unless checkout explicitly states that import charges are included, local duties and taxes may be collected by the destination authority or carrier. Contact us before ordering if this is unclear.

See our Return & Exchange Policy for returns and our arrival guarantee.